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Who can edit tickets

What Admins, Leads and Members can change and delete on a ticket, by project scope.

What you can do on a ticket depends on your access to its project (see Project scope and access) and, for deleting, on whether the item is yours. Being the project manager or the assignee doesn't change it.

ActionFull accessRead access (Limited project)
Create tickets and subtasksYesNo
Edit any field, including assignee and statusYesNo
Move on the board (drag or Move to…)YesNo
Delete a ticketThe person who reported it, or a Lead or AdminNo
Upload attachmentsYesNo
Delete an attachmentThe uploader, or a Lead or AdminNo
CommentYesYes
Edit a commentOnly the authorOnly the author
Delete a commentThe author, or a Lead or AdminOnly the author
Log workFor yourselfNo
Edit a work logOnly your ownNo
Delete a work logYour own, or a Lead or AdminNo
Be assigned the ticketYesNo

Admins always have full access. Leads and Members have full access on projects they're on and on Open projects. People who aren't on a Private project can't see its tickets at all.

See also ReferenceRoles at a glance (open).

Read-only boards

Archived boards are read-only for everyone until they're restored. When your organization's subscription is on hold, every project is read-only.

Last updated October 1, 2026