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Comments, activity and attachments

Discuss a ticket, follow its history and attach files.

Comments

Open the Comments tab and write in the rich text box: bold, italic, links and lists. Comments notify the people involved in the ticket.

Anyone who can see the project can comment, including people who only have read access to a Limited project. Only the author can edit a comment. The author, or a Lead or Admin with full access, can delete it.

Activity

The Activity tab is the ticket's history: when it was created, assigned and moved, and changes to its fields.

Attachments

  1. 1

    Select Add Attachment on the Attachments card

  2. 2

    Choose one or more files

    PDF, PNG, JPG/JPEG, WebP or GIF, up to 10 MB each.

  3. 3

    Upload

Each attachment can be opened or downloaded. Anyone with full access to the project can upload attachments. The person who uploaded an attachment, or a Lead or Admin with full access, can delete it. People with read-only access to a Limited project don't see attachments.

Last updated October 1, 2026